Built for one job, done properly.

Spravato® REMS is unforgiving by design: vitals at every checkpoint, observations logged, and a signed monitoring form filed within seven days of every session. The tools most clinics reach for — a paper checklist, a spreadsheet, a few EHR fields — were never built for a two-hour clock that can't be paused or a deadline that can't slip.

We built Lucido to be the cockpit for that day: one live view of every room, capture at the bedside, an optional calm companion on the patient's own phone, and a finished REMS form waiting at discharge. And we built the compliance in from the first line rather than bolting it on later — because the moment a clinic is asked to prove a session happened, the record has to be there and has to be trustworthy.

That's the principle we keep coming back to: Lucido is the cockpit, not the filing cabinet. It runs the session in real time and captures every field the REMS form needs as it happens, hands the clinic a complete, ready-to-file record at discharge — then lets go. The session record auto-deletes after the clinic's retention window, so no permanent PHI footprint accumulates and the clinic's own export stays the system of record.

Lucido runs entirely on HIPAA-eligible Amazon Web Services under a signed Business Associate Agreement, with encryption everywhere, enforced two-factor sign-in, and a seven-year append-only audit trail. Behind the product sits a written HIPAA program — a security risk analysis, incident-response and breach-notification procedures, and workforce policies — kept current as the product changes.

We also took the unusual-for-software step of treating esketamine records as the mental-health records they are: where a state law such as the Illinois Mental Health and Developmental Disabilities Confidentiality Act protects them more strictly than HIPAA, the architecture is built to honor it. The full posture lives on our security page, and we're glad to walk any medical director or IT reviewer through it.

Lucido is built and operated by Lee Wilkins, founder of TASHABAR LLC (doing business as Lucido), who also serves as the company's CEO, CCO, and Security & Privacy Officer — the person accountable for how protected health information is handled.

Lee is an Associate Chartered Accountant (ACA, ICAEW) and a Certified Fraud Examiner (CFE) with over a decade in compliance, forensic investigations, and integrity services — a career spanning a Big Four consultancy, a leading IT service provider, and a boutique compliance and investigations firm. That work has run from anti-bribery and FCPA audits across high-risk jurisdictions to healthcare-compliance reviews for pharmaceutical clients — the exact discipline Lucido is built on: provable records, defensible controls, and audit trails that hold up under scrutiny.

It's a deliberately small, founder-led company: every support message is answered by the person who built the product, and every security decision has a name — and a credential — attached to it.